Shipping Information

Last Updated: 8/27/2024

1. Shipping Overview

At Hello Human, we are committed to delivering your order in a timely manner. This Shipping Policy outlines our practices regarding shipping, delivery, and handling.

2. Shipping Destinations

We currently ship to addresses within the United States. Unfortunately, we do not offer international shipping at this time.

3. Shipping Methods

We offer one shipping option at this time. Shipping costs are calculated based on your location and the weight of your order. You will see the shipping cost at checkout.

4. Processing Time

  • ORDER PROCESSING: Orders are typically processed within 1-2 business days from the time the order is placed. Processing times may vary during peak periods or due to product availability.

5. Shipping Costs

  • STANDARD SHIPPING: Calculated based on your location and order size. Costs are displayed at checkout.

6. Delivery Times

  • STANDARD SHIPPING: Typically delivers within 6-8 days. All of our products are currently made to order, contributing to the longer delivery time.

Please note that delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, carrier delays, high demand periods, or production partner delays.

7. Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment.

8. Shipping Issues

  • LOST / DAMAGED PACKAGES: If your package is lost or damaged during transit, please contact us here or by emailing contact@hello-human.co within 7 days of the expected delivery date. We will work with the carrier to resolve the issue and, if necessary, provide a replacement or refund.

  • INCORRECT ADDRESS: Please ensure that you provide a correct and complete shipping address at checkout. We are not responsible for delays or lost packages due to incorrect or incomplete address information.

9. Shipping Restrictions

Certain products may be subject to shipping restrictions based on their size, weight, or other factors. If any items in your order are subject to such restrictions, we will notify you and provide alternative solutions if available.

10. Returns and Exchanges

For information on returns and exchanges, please refer to our Return Policy section.

11. Contact Us

If you have any questions about our shipping policy or need assistance with your order, please contact us here.

Thank you for shopping with Hello Human.